Privacy Policy

1. Introduction

VTELCO LLC ("we," "us," or "our") operates the website fastcoaxinternet.com (the "Site"). This Privacy Policy describes how we collect, use, and share information when you visit our Site or contact us by phone or email.

VTELCO LLC is an independently owned and operated Independent Authorized Retailer of Optimum products and services. This privacy policy applies only to information collected by VTELCO LLC through this Site. Optimum has its own separate privacy policy that governs its services.

2. Information We Collect

We may collect the following types of information:

Information you provide: When you call us or submit an inquiry, you may provide your name, phone number, email address, physical address, and details about the services you are interested in.

Automatically collected information: When you visit our Site, we automatically collect certain information including your IP address, browser type, device type, operating system, referring URL, pages visited, and the date and time of your visit.

Cookies and tracking technologies: We use cookies, web beacons, and similar technologies to analyze Site traffic and understand how visitors interact with our Site. This includes Google Analytics 4 (GA4) and may include call tracking technology to measure the effectiveness of our advertising.

3. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide information about Optimum services; connect you with Optimum for service installation; improve our Site and customer experience; analyze Site usage and advertising performance; comply with legal obligations; and communicate with you about our services.

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

With Optimum/Altice USA: When you request to sign up for Optimum services through us, we share the information necessary to process your order and schedule installation.

With PerfectVision: As our master dealer, PerfectVision may receive information related to customer orders processed through their program.

With service providers: We may share information with third-party service providers who help us operate our Site, such as web hosting, analytics, and call tracking providers.

As required by law: We may disclose your information if required to do so by law or in response to valid legal requests.

5. Third-Party Analytics

We use Google Analytics 4 to analyze how visitors use our Site. Google Analytics collects information such as how often users visit the Site, what pages they visit, and what other sites they used prior to coming to our Site. We use the information from Google Analytics to improve our Site and advertising. Google's ability to use and share information collected by Google Analytics is governed by the Google Analytics Terms of Service and the Google Privacy Policy.

6. Your Choices

Cookies: Most web browsers allow you to control cookies through browser settings. You can set your browser to refuse cookies or delete existing cookies.

Communication: If you have provided your contact information to us, you may opt out of receiving communications by contacting us at info@fastcoaxinternet.com.

7. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us: